Ghana - Ghana User Satisfaction Survey (GUSS) 2012

Reference ID

GHA-GSS-GUSS -2012-v1.0

Year

2012

Country

Ghana

Producer(s)

Ghana Statistical Service - Autonomous

Sponsor(s)

Government of Ghana - GoG - Logistical and financial assistance
World Bank - WB - Financial and technical assistance

Created on

Jul 13, 2012

Last modified

Feb 05, 2018

Page views

361679

Overview

Identification

Country

Ghana

Title

Ghana User Satisfaction Survey (GUSS) 2012

Study Type

Service Provision Assessments

Series Information

GUSS is the first of its kind by GSS. Through this survey, GSS as the coordinator of the National Stistical System in Ghana, seeks to assess data needs, satisfaction with the current state of official national statistics and perceptions of key users of the statistical products and services of the National Statistical System (NSS).

ID Number

GHA-GSS-GUSS-2012-v1.0

Version

Version Description

v1.0 Edited, second version, for internal use only.

Production Date

2012-04

Overview

Abstract

The Ghana Statistical Service (GSS) as the leader and coordinator of National Statistics System (NSS) in Ghana partnered with the World Bank to implement the GUSS. The World Bank provided funding under its Statistics for Results Facility (SRF) programme towards implementing Ghana's Statistics Development Plan. Amongst the many objectives of the survey were the following:

· Measure the extent to which the supply and quality of official statistics satisfy the needs of users.

· Examine the strengths and weaknesses of official statistics and identify the areas that need improvement.

· Determine how relevant statistical products from the NSS are for informed decision-making by government and business communities, by the education sector; and for informed discussions and debates by the media.

· Help GSS formulate actions for the NSS and increase quality of statistical products; help improve packaging of statistical products to be user friendly, and enhance use of statistical information in the country.

· Make known the perception of users of statistics on the supply and quality of statistics in terms of reliability, credibility, timeliness and packaging.

· Monitor the use of statistics and for examining the perceptions of users of statistics.

· Identify misconceptions and help to determine the corrective actions that need to be taken to improve the NSS.

A total of 610 institutions/individuals were selected in the sample, of which 566 completed the interview yielding a response rate of 92.8 percent.

Kind of Data

Sample survey data [ssd]

Units of Analysis

Users, both Individuals and Institutions.

Scope

Notes

The GUSS covered users of statistics and/or statistical products in the Government sector i.e. Metropolitan, Municipal and District Assemblies (MMDAs)/ Ministries, Departments and Agencies (MDAs), Business community, Education sector, Media, International agencies, Civil society organizations and individual researchers. Each group was sufficiently represented to be able to disaggregate by group and thereby assess the differences in responses. It is to be noted that the sample size for each group was dependent on the size and the importance the sector attached to statistical products the National Statistical System produce.

Within each of these groups there were several types of institutions or organizations that constituted the broad sector as explained below:

· Metropolitan, Municipal and District Assemblies (MMDAs)/Ministries, Department and Agencies (MDAs): includes government ministries; the legislative assembly of the country (parliamentarians) and associated entities, such as public agencies; the central bank (Bank of Ghana)

and other government bodies; and district assemblies.

· Business community: includes business organizations such as the chamber of commerce, industries and other business entities, association of employers, labour unions, banks and other financial corporations.

· Education sector: includes universities and other tertiary institutions, educational institutions at the intermediate levels, such as teacher training colleges, nursing training schools etc.

· Media: includes the main media houses in the country such as newspaper, radio and television stations and other media publishing houses writing on economic, societal and political affairs.

· International agencies: includes development partners and other international bodies operating within Ghana and dealing with economic and social development issues, providing technical assistance, and donating or administering funds for development.

· Civil society: includes key non-governmental organizations, professional associations, religious institutions and political parties.

· Individual researchers: These are individuals who collect data from the Ghana Statistical Service for research and other activities.

Keywords

National accounts, Price, Public finance, Business, External trade, Health Statistics, Education statistics, Crime, Crime Statistics, Literacy, Education, Enrolment, Agriculture, Fishery, Environment, Publication, Catographic, Geographic informattion, Official statistics, Statistical product, Ghana, Product, GSS website

Coverage

Geographic Coverage

National

Geographic Unit (1)

Institutions (MDAs, MMDAs, Media Houses , Educational/Research Organisations etc)

Geographic Unit (2)

Individuals (Individual researchers)

Producers and Sponsors

Primary Investigator(s)

Name	Affiliation
Ghana Statistical Service	Autonomous

Funding

Name	Abbreviation	Role
Government of Ghana	GoG	Logistical and financial assistance
World Bank	WB	Financial and technical assistance

Metadata Production

Metadata Produced By

Name	Abbreviation	Affiliation	Role
Ghana Statiscal Service	GSS		Lead documetning institution

Date of Metadata Production

2012-07-12

DDI Document Version

Version 1.0

DDI Document ID

DDI-GHA-GSS-USS-2012-v1.0