Ghana - Ghana User Satisfaction Survey (GUSS) 2012

The sampling frame of the GUSS was prepared by compiling the names of organizations and individuals who had ever used official statistics or statistical product from all the producers of official statistics from January 2007 to December 2011 across the 10 regions of Ghana. This resulted in master sampling frame of 934 local users of statistics.
This included:
1. Ministries, Department and Agencies (MDAs) and Metropolitan, Municipal and District Assemblies (MMDAs)
2. Financial Institutions
3. International Organizations
4. Media Houses
5. Educational/Research Organizations
6. Other Private Enterprises
7. Civil Society and
8. Individual researchers.

By assuming a Z-value of 1.96, an absolute precision of 10 percent and an expected rate of satisfaction of 50 percent, each sector required at least 87 institutions/individuals. This represents about 10 percent of the sample size required nationally to be able to have enough data for detailed analysis for each sector. In determining the total sample size of the survey, it was ensured that each sector had enough representation of statistical users to allow detail analysis per sector.
A one-stage stratified sample design with proportional allocation to size was adopted in selecting the number of users for each sector.

The selection procedure of each sector involved the following steps:
· arranging Institutions/individuals in each sector in alphabetical order, and
· systematically selecting Users in each sector using the systematic sampling method.


No deviation from the original sample design was made.


A total of 610 institutions/individuals were selected in the sample, of which 566 completed the interview yielding a response rate of 92.8 percent. The difference between selected and completed interview occurred mainly
because some of the selected institutions refused and some could not be traced. In some cases the officer to answer the questions had travelled out of the country and some also stopped the interview midway. Business
community recorded the least response rate (71.2%) whiles MDAs and the Media recorded 96.6 percent and 95.9 percent respectively.